Terms and Conditions

Effective from: August 2025

1.1 Important Notice

Please read these Terms and Conditions carefully before using this website. By accessing or using this website, you confirm that you accept and agree to be bound by these Terms and Conditions (“Terms”).

If you do not agree with these Terms, you must not use this website. Where a button or checkbox is provided to indicate acceptance, clicking it will also constitute your agreement to these Terms.

1.2 Disclaimer

This website may include links to third-party websites, services, or organisations that are not owned or controlled by LIVIOSIV SAFETY LIMITED.

We do not take responsibility for the content, accuracy, availability, or practices of these external sites, nor for any loss or damage resulting from their use. Such links are provided for convenience only and do not imply any endorsement.

By accessing third-party websites, you do so at your own risk, and you agree that LIVIOSIV SAFETY LIMITED is not liable for any claims, losses, or damages arising from their use.

1.3 Ownership of This Website

This website is owned and operated by LIVIOSIV SAFETY.

All content on this website, including text, graphics, logos, images, photographs, videos, audio, layout, design, and software (collectively referred to as “Content”), is either owned by or licensed to LIVIOSIV SAFETY, unless otherwise stated.

1.4 Intellectual Property Rights

All intellectual property rights relating to this website and its Content are protected by applicable copyright, trademark, and other relevant laws.

You must not copy, reproduce, modify, distribute, republish, display, transmit, or otherwise use any part of this website or its Content without prior written consent from LIVIOSIV SAFETY, unless permitted by law or agreed in writing.

All rights not expressly granted are reserved.

1.5 Indemnity

You agree to indemnify and hold harmless LIVIOSIV SAFETY, including its directors, employees, contractors, affiliates, and licensors, from and against any claims, liabilities, losses, damages, costs, or expenses (including reasonable legal fees) arising from:

Your breach of these Terms
Your misuse of this website or its Content
Any unauthorised use of intellectual property belonging to LIVIOSIV SAFETY

This obligation will continue even after you stop using the website.

1.6 How You May Use the Content on This Website

All content available on this website, including text, images, graphics, documents, and other materials (“Content”), is provided for general information and lawful use only.

You may access, download, and print content for personal or internal business use. However, you must not use any content for resale, redistribution, publication, or marketing without prior written permission from LIVIOSIV SAFETY.

You must not remove or alter any copyright notices, branding, trademarks, or ownership details within the content. Any unauthorised use or modification will be considered a breach of these Terms.

Prohibited use

You agree to use this website only for lawful purposes. You must not use this website:

In any way that violates any applicable local, national, or international laws or regulations
For any unlawful, misleading, or fraudulent activity
To send or facilitate unsolicited or unauthorised marketing communications (spam)
To upload, transmit, or distribute viruses, malware, or any harmful code

You also agree not to:

Copy, reproduce, duplicate, sell, or exploit any part of the website or its content in breach of these Terms
Attempt to gain unauthorised access to the website, its servers, or systems
Interfere with, damage, or disrupt the operation, performance, or security of the website

1.7 Copyright Infringement Policy

We respect intellectual property rights and expect all users of this website to do the same.

Where appropriate and at our sole discretion, LIVIOSIV SAFETY may suspend or terminate access for any user who repeatedly or significantly infringes the intellectual property rights of LIVIOSIV SAFETY or any third party, in accordance with applicable laws.

1.8 Copyright Complaints

If you believe that any material on this website infringes your copyright, please contact us by email at: contact@liviosiv.co

Your notice should include the following details:

Your full name and contact information (address, telephone number, and email)
A clear description of the copyrighted work you believe has been infringed
The exact location (URL or description) of the material in question
A statement confirming your good faith belief that the use is not authorised by the copyright owner, their agent, or the law
A statement confirming that the information provided is accurate and that you are the copyright owner or authorised to act on their behalf
Your physical or electronic signature

Third-party rights

We do not guarantee that any content on this website is supported by model releases, property releases, or permissions related to trademarks, logos, or copyrighted designs. Where required, it is the user’s responsibility to obtain any necessary permissions.

Marketing Communications & Data Updates

If you have given consent to receive marketing or promotional communications, we may use your contact details for this purpose. You can unsubscribe at any time by following the instructions in our messages or by contacting us directly.

If you would like to update or correct your personal information, please contact us at: contact@liviosiv.co

Data Protection Disclaimer

We may collect and process personal information when you use our website or services. Our Privacy Policy outlines the types of data we collect, how it is gathered, the purposes for its use, and the measures we take to protect it. By using this website, you acknowledge that your personal data will be handled in accordance with our Privacy Policy.

1.10 About Cookies

When you visit the LIVIOSIV SAFETY website, small text files known as cookies may be placed on your device through your web browser.

Cookies help the website function effectively by remembering your preferences, analysing how visitors use the site, and improving overall user experience. Cookies set by our website cannot be accessed by other websites.

We use cookies to:

Remember your preferences and settings
Enhance website performance and usability
Understand which pages and services are most relevant to users

We do not use cookies to track your activity outside of our website.

For more details on how cookies are used and how you can manage them, please refer to our Cookie Policy or adjust your browser settings.

1.11 Disclaimers and Limitation of Liability

This website and all content provided on it are offered on an “as is” and “as available” basis. To the maximum extent permitted by law, LIVIOSIV SAFETY disclaims all warranties, whether express or implied, including any warranties of satisfactory quality, merchantability, or fitness for a particular purpose.

We do not guarantee that:

The website will always be available or operate without interruption
The website will be free from errors or security issues
The content will always be accurate, complete, or up to date

Your use of this website is at your own risk. LIVIOSIV SAFETY shall not be liable for any direct or indirect loss or damage, including loss of profits, data, business, or goodwill, arising from your use of, or inability to use, this website, except where such liability cannot be excluded by law.

Third-party links

This website may contain links to third-party websites. These websites are not controlled or operated by LIVIOSIV SAFETY, and we accept no responsibility for their content, availability, or practices. Accessing third-party websites is at your own risk, and you agree that we shall not be liable for any loss or damage arising from their use.

Content accuracy

While we make reasonable efforts to ensure that information on this website is accurate and reliable, we do not make any guarantees or representations regarding its completeness or correctness.

Translated or third-party content

In some cases, content or descriptions may originate from third parties or automated processes. We do not accept liability for inaccuracies, misleading statements, or unlawful content resulting from such processes.

If you believe that any content on this website is inaccurate, misleading, defamatory, offensive, infringing, or unlawful, please notify us with full details at:

contact@liviosiv.co

We will review and respond to complaints within a reasonable timeframe, taking into account the nature and circumstances of the issue.

1.12 Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising from them or related to them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to resolve any such disputes.

The United Nations Convention on Contracts for the International Sale of Goods, and any similar international conventions, are expressly excluded.

We reserve the right to update or amend these Terms and Conditions, as well as our Privacy Policy, Cookie Policy, pricing, and service information at any time without prior notice. Any changes will take effect once published on this website.

These Terms represent the entire agreement between you and LIVIOSIV SAFETY regarding your use of this website and our services. Any delay or failure by us to enforce a provision does not constitute a waiver of our rights unless confirmed in writing.

If any part of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be removed, and the remaining provisions will continue to apply in full.

1.12.1 Definitions

For the purposes of these Terms:

“Contract” means any legally binding agreement between you and us for the supply of Services, incorporating these Terms
“Services” means the property compliance, inspection, certification, or related services provided by us
“Normal Working Hours” means 09:00 to 18:00, Monday to Friday
“Order” means a request made by you to purchase a Service in accordance with these Terms
“Order Acknowledgement” means confirmation that we have received your Order
“Order Confirmation” means our written acceptance of your Order, forming a binding Contract
“Next Day” means the certificate or report will be issued on the next Working Day
“Working Day” means Monday to Saturday, excluding bank or public holidays
“Fixed Fee” means a stated price agreed for a specific Service

1.12.2 Orders

When you place an Order for a Service, it is treated as an offer to purchase that Service in accordance with these Terms. We reserve the right to accept or decline any Order at our discretion.

Once your Order is received, we will send an Order Acknowledgement. This does not mean your Order has been accepted. A binding Contract is only formed when we issue an Order Confirmation, confirming availability and booking details.

If there is any difference between the Service requested and the Order Confirmation, you must inform us promptly. Failure to do so may lead to delays or incorrect service delivery.

By placing an Order, you confirm that:

All information you provide is accurate and complete
You are authorised to use the selected payment method
You have sufficient funds or credit to pay for the Services

1.12.3 Prices and Payments

All prices quoted are transparent and inclusive of applicable charges, unless otherwise stated. Services are invoiced at the price applicable at the time the Order is placed.

We reserve the right to amend our prices at any time. Price changes will not affect Orders that have already been confirmed.

Full payment must be received before inspection, service delivery, or certificate release, unless otherwise agreed in writing. Where payment has not been received, bookings may be marked as provisional and may be cancelled or rescheduled until payment is made.

Additional charges may apply where:

The property is located within a congestion charging zone
Paid parking is required

Any such charges will be added to the final invoice.

We accept major debit and credit cards and other approved payment methods. Certificates and reports will not be issued until payment has been received in full.

1.12.4 Call-Out Charges and Hourly Rates

A standard call-out charge applies when an engineer attends your property:

Gas, EPC, and PAT engineers: £59 per visit
Electrical engineers: £79 per visit

If more than one engineer attends the property, a separate call-out charge will apply for each engineer.

Where a fixed price cannot reasonably be agreed in advance, work will be charged at an hourly rate of £109 excluding the cost of parts and materials.

If an engineer attends the property and you decide not to proceed with the work for any reason, the applicable call-out charge remains payable and must be settled on the day.

You are responsible for ensuring suitable parking is available. Where the property is located in a restricted parking area, valid permits or paid parking must be provided.

1.12.5 Time Allocation for Appointments

We offer five-hour appointment windows from Monday to Friday, scheduled on a first-come, first-served basis. The engineer may arrive at any time within the allocated time slot.

In certain situations, appointments may need to be rescheduled due to circumstances beyond our control. If this happens, we will contact you promptly to arrange a suitable alternative date and time.

1.12.6 Missed Appointments and Cancellations

If you need to cancel or rearrange an appointment, please notify us as soon as possible.

Cancellations made less than 12 hours before the scheduled appointment may incur an administration charge of £50.00.

A £60.00 charge per property, per engineer may also apply where an inspection cannot be completed due to reasons not attributable to us, including (but not limited to):

No access to the property
Incorrect address details provided
No access to gas or electrical supply or meters
A minor (under 16) being alone at the property
Any other circumstance preventing completion of the service

These Terms apply equally where access is arranged through a third party, such as a tenant or managing agent.

1.12.7 Quotations

We provide free quotations for required works. A written quotation, once accepted, forms the contractual agreement for the specified work.

Verbal agreements are not binding unless confirmed in writing. Quotes may be revised if the scope or nature of the work changes, including changes to labour or materials. Any revisions will be discussed with you before proceeding.

All quotations remain valid for 28 days from the date of issue.

1.12.8 Deposits

Deposits may be required to cover material costs. Deposits must be paid by telephone or online payment unless otherwise agreed.

Payment of a deposit and authorisation to proceed with work confirms your acceptance of these Terms and Conditions.

1.12.9 Termination of Contract

We reserve the right to terminate a project or withdraw services at any time.

We operate a zero-tolerance policy toward aggressive, abusive, discriminatory, or offensive behaviour (including racism, sexism, homophobia, ageism, or harassment) directed at our staff or contractors.

1.12.10 Your Right to Cancel

You may cancel your Order for any reason up to 24 hours before an engineer or assessor is due to attend the property.

Cancellations must be submitted in writing by email to:
contact@liviosiv.co

Where cancellation is made in accordance with this section, any payments received will be refunded within 30 days of cancellation.

1.12.11 Provision of Services

We will carry out Services with reasonable care, skill, and professionalism, consistent with industry standards. Our work is warranted as free from defects for 30 days following completion.

We are not responsible for faults or damage not caused by our engineers or authorised contractors. Where a dispute arises regarding workmanship, we reserve the right to appoint an independent specialist to assess the work.

We accept no liability for equipment that has been altered, modified, or interfered with by third parties after installation.

Any remedial or maintenance work identified before or during a service will be reported to you. Such work is not included in the standard service and will be chargeable separately. Where remedial work is booked and completed at the same time, a discretionary discount may apply.

Certificates and reports are issued by email within 24–72 business hours, provided payment has been made in full. Where payment is delayed, certificates will be issued within 30 working days from the date payment is received.

1.12.12 Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control.

Events outside our control may include, but are not limited to: acts of God, extreme weather conditions, fire, flood, explosion, accidents, war or threat of war, civil unrest, terrorism, governmental or regulatory actions, changes in law, strikes or industrial disputes (whether involving our staff or third parties), shortages of materials or labour, transport disruption, power failures, or breakdown of equipment.

Where performance of the Services is affected by such events, we will seek to agree a revised timetable with you. If the Services cannot be provided within a reasonable period, either party may terminate the Order, and any prepayments made will be refunded in full.

1.12.13 Errors and Omissions

We take reasonable care to ensure that all prices, descriptions, and information provided on our website or in our quotations are accurate.

If a clear and obvious error or omission occurs, we reserve the right to correct the error and, where necessary, cancel the affected Contract. Where payment has already been made, our liability will be limited to refunding the amount paid for the affected Service.

Where an error relates to pricing, you may choose to proceed with the Service by paying the corrected price, as confirmed by us in writing, or cancel the Order and receive a full refund. For the purposes of these Terms, a “manifest error” means a pricing error that is materially incorrect and would reasonably be recognised as such.

1.12.14 Data Protection

We do not store credit or debit card details. Payment information is processed securely by approved payment providers.

We collect and process personal information in accordance with applicable data protection laws, including the UK GDPR. Information provided by you (such as name, contact details, address, and service details) is used for service delivery, customer communication, internal administration, and lawful marketing purposes where consent has been given.

We may share personal information with trusted third parties where necessary for service delivery, fraud prevention, or legal compliance. We may also carry out anti-fraud checks and share information with credit reference or fraud prevention agencies, which may retain records of such checks.

Inbound and outbound calls or electronic communications may be monitored or recorded for training, quality assurance, and security purposes.

Further details on how we process personal data are set out in our Privacy Policy.

1.12.15 General Terms of Business

Nothing in these Terms limits or affects your statutory rights as a consumer.

Certificates and reports will be issued by email within 24 to 72 business hours following completion of the Services, provided payment has been received in full. Where payment is delayed, certificates will be issued within 30 working days from the date payment is received.

Any variation to these Terms must be agreed in writing and authorised by a duly authorised representative of LIVIOSIV SAFETY.

You may not transfer or assign any Contract made under these Terms without our prior written consent, which will not be unreasonably withheld.

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

No failure or delay by us in enforcing any provision shall constitute a waiver of that provision or any other provision.

These Terms are governed by and construed in accordance with the laws of England and Wales, and you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

If you have any complaints regarding our Services, please contact us at:
contact@liviosiv.co